Terms & Conditions

Terms and Conditions

ROSS ALAN RECLAIMED LUMBER, LLC, is a company organized and existing in California, with office located at 5348 Vineland Ave, Unit A, North Hollywood, CA 91601

Welcome to RossAlanReclaimed.com. This site is provided by ROSS ALAN RECLAIMED LUMBER, LLC (referred to throughout this document as "Ross Alan LLC") as a service to our customers subject to the following conditions. Please note that your use of this site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the Terms and conditions.


We do not sell or rent information about you. All information provided to Ross Alan LLC. remains absolutely confidential. We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering items on our site you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. However you may browse our site anonymously.

Like many other websites, we automatically track certain information about your activity on our site. This information includes the browser you are using, your IP address and the RossAlanReclaimed.com pages that you visit. We use this information to assist us as we continually work to assess and improve our website, and the products and services we offer.

We may share aggregate or summary information regarding our site visitors with partners, advertisers or other third parties. This data will never identify you personally.

By using this site you are agreeing to the terms of the privacy policy in effect at that time.

Electronic Communications

When you visit RossAlanReclaimed.com or send e-mails to us, you are communicating with us electronically. Your communicating with us electronically also confirms that you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of ROSS ALAN RECLAIMED LUMBER, LLC or its content suppliers and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of Ross Alan LLC and protected by U.S. and international copyright laws. All software used on this site is the property of Ross Alan LLC or its software suppliers and protected by United States and international copyright laws.


RossAlanReclaimed.com, “Ross Alan Reclaimed”, "Ross Alan Lumber", "Ross Alan Design", and other ROSS ALAN RECLAIMED LUMBER, LLC graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of ROSS ALAN RECLAIMED LUMBER, LLC in the U.S. and/or other countries. Ross Alan LLC 's trademarks and trade dress may not be used in connection with any product or service that is not Ross Alan LLC 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ross Alan LLC. All other trademarks not owned by Ross Alan LLC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ross Alan LLC

License and Site Access

ROSS ALAN RECLAIMED LUMBER, LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Ross Alan LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, image stripping, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Ross Alan LLC

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ROSS ALAN RECLAIMED LUMBER, LLC and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing ROSS ALAN RECLAIMED LUMBER, LLC's name or trademarks without the express written consent of Ross Alan LLC. You may not use any direct linking or source-calling of any media presented on this web site.

Any unauthorized use terminates the permission or license granted by Ross Alan LLC You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Ross Alan LLC so long as the link does not portray Ross Alan LLC, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Ross Alan LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


Ross Alan LLC does not sell products to children, but to adults who can purchase with a credit card or other certified payment method. If you are under 18, you may use Ross Alan LLC only with consent of a parent or guardian. Ross Alan LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications, and Other Content

If you do post content or submit material, submit suggestions, ideas, comments, questions, or other information, the content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of such content. Ross Alan LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Ross Alan LLC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Ross Alan LLC and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Ross Alan LLC for all claims resulting from content you supply. Ross Alan LLC has the right but not the obligation to monitor and edit or remove any activity or content. Ross Alan LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from RossAlanReclaimed.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Despite our best efforts, a small number of the items in our catalog may be mispriced. In the event that an item is mispriced, Ross Alan LLC may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will be charged upon ordering and your order will be shipped within the time stated on the product specific page or mentioned under the "Shipping Policies" section of the website. If your order is unable to ship within 24 hours, we will hold your funds as a deposit on the goods until the product ships. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment received, we will issue a credit by the charged payment method for the amount of the charge.

Quantity Limits and Dealer Sales

Ross Alan LLC reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same payment account and also to orders that use the same billing and/or shipping address, or same email address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Ross Alan LLC also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us through our Customer Service department.

Product Descriptions

Ross Alan LLC attempts to be as accurate as possible. However, Ross Alan LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition and obtain a refund of the purchase price.

We have also made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color or finish will be accurate.

Wholesale Accounts

Ross Alan LLC offers Trade and Buyer wholesale account pricing for businesses that meet our company criteria. Please email us for more information about the criteria. By completing a wholesale application, the potential account agrees to Manufacturer's Advertised Pricing (MAP) unless given written approval or notice by Ross Alan LLC. The potential account also agrees to receive Ross Alan Reclaimed marketing communications. 

Disclaimer of Indian or Native American Origin or Manufacture

No product sold on this website is Indian produced, an Indian product, or the product of a particular Indian, Indian tribe, or Indian arts and crafts organization, resident in the United States or abroad.


You agree to defend, indemnify and hold Ross Alan LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Ross Alan LLC on an "as is" and "as available" basis. Ross Alan LLC makes no representations or warranties of any kind, express or implied, as to the operation fo the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Ross Alan LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Ross Alan LLC disclaims any and all warranties, express or implied, for any merchandise offered on this web site. You acknowledge, by your use of the Ross Alan LLC web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement.

Limitation of Liability

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Ross Alan LLC, Inc. or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the this web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of Ross Alan LLC has been advised of or should have known of the possibility of such damages. In no event will Ross Alan LLC be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the data on which the claim arose. some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

Applicable Law

This Agreement shall be governed by and construed under California law as such law applies to agreements between California residents entered into and to be performed within California. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of California.

Site Policies, Modification, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to this website. Ross Alan LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Ross Alan LLC web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.


Due to the nature of products sold and/or services rendered by ROSS ALAN RECLAIMED LUMBER, all sales are considered final unless otherwise approved by management. These considerations may include exchange or a credit to use in store for future use. There are no payment returns, no “cooling off period” or buyers remorse after a product is agreed upon between ROSS ALAN RECLAIMED LUMBER and the Buyer. Our items at ROSS ALAN RECLAIMED LUMBER are all artisan crafted with exceptional care. Given its handmade and also hand-finished nature, variations and imperfections in the wood are to be expected and glorified. Each salvaged item is an original and no two pieces are exactly alike, including accent wall material and home goods and flooring. These characteristics can include splits, cracks, distinctive nicks, knots, nail holes and imperfections that speak to the wood’s age and where it resided. Salvaged wood can continue to change through time as well as it adapts to your homes environment.

Effective Date

Last updated September 14, 2022