Refund Policy

ROSS ALAN RECLAIMED LUMBER, LLC, a company organized and existing in California, with office located at 5348 Vineland Ave, Unit A, North Hollywood, CA 91601

Due to the nature of products sold and/or services rendered by ROSS ALAN RECLAIMED LUMBER, all sales are considered final unless otherwise approved by management. These considerations may include exchange or a credit to use in store for future use. There are no payment returns, no “cooling off period” or buyers remorse after a product is agreed upon between ROSS ALAN RECLAIMED LUMBER and the Buyer.

Our items at ROSS ALAN RECLAIMED LUMBER are all artisan crafted with exceptional care. Given its handmade and also hand-finished nature, variations and imperfections in the wood are to be expected and glorified. Each salvaged item is an original and no two pieces are exactly alike, including accent wall material and home goods and flooring. These characteristics can include splits, cracks, distinctive nicks, knots, nail holes and imperfections that speak to the wood’s age and where it resided. Salvaged wood can continue to change through time as well as it adapts to your homes environment.